Coronavirus Update & Clinic Protocols
March 20, 2020
An Update Regarding COVID-19 from OCSAC:
During a very uncertain and constantly evolving time regarding the COVID-19 pandemic we feel it is important to let you know how we feel and what action we are taking.
At OCSAC we are committed to continuing to meet the healthcare needs of our pet community in the greater Sedona region until/unless we are prohibited from doing so. At this time this still includes routine and preventative care, as well as the sick or injured who need immediate attention. We are also committed to our staff who depend on their jobs, and the health of our greater community. As of today, March 20, we will try to limit the public entering our building for our protection as well as the rest of the community. We will be altering our process of receiving patients and ask that upon arrival our clients park in the portico and let us know of their arrival. A staff member will then leave the building to greet the client and pet, and receive the usual check-in information. The pet will then be brought into our building for treatment and diagnostics while the owner waits in their car outside. The doctor will call the owner from the building to discuss the pet and then proceed as decided. Once the appointment is completed and the pet is discharged, it will be brought back to the owner by the staff member, and payment can be done from the car. We also ask that food purchases and medication refills be arranged in advance and paid for over the phone, so that we can run it out to a client in their car when they arrive to pick it up.
We have asked all staff to not come to work if they have a cough or a fever. We ask of our clients, too, if you are sick, please do not come in. You MAY drop off your pet per our protocol above, wearing a mask, or, better yet, we have Fiona, our faithful pet taxi, available for pet pick-up and drop off if you are unable to attend, and the doctor can call you by phone. We will drive all over this valley if we have to picking up pets that need medical care, it might just keep one of our staff members working who would have been sent home. Just call us to arrange. Although we hope to continue to operate according to schedule, we understand if you need or want to cancel an elective appointment and reschedule for a later time.
We understand how stressful this situation is and how worried we all are. We also realize that changing the way we operate adds to the strangeness of it all but it is imperative during this uncertain period of time that we be patient with each other. Please understand if we need to reschedule your appointment because one of our doctors is sick and out suddenly, we are short-staffed, or running behind schedule. With schools cancelled our parental responsibilities are maxed (you might see Miles and Mason Kinney running around here hopefully cleaning more than creating chaos). We have always been and will continue to be here for you and your animals and as a community we will get through this together. Our goals are to continue to meet the needs of our patients as well as the health and wellness of our staff without contributing to the spread of the virus or the devastating economic impact that could ensue. Our cleaning protocol is already substantial considering what we do but we are stepping it up.
In the interest of social distancing, Dr. Kinney especially will miss her hugs from all of her friends but, it’s a must. We look forward to when this is all over and we can return to life as usual.
Please let us know if you have questions!
The Kinneys and Team OCSAC